Support - VPN f3

Last Updated: February 5, 2026

Welcome to VPN f3 Support! We're here to help you with any questions or issues you may have. Please check the information below before contacting support.

Quick Start Guide

Getting started with VPN f3 is easy:

Open the VPN f3 app on your device
Tap the connect button on the home screen
The app will automatically select the best server for you
Wait for the connection to establish (usually takes a few seconds)
Once connected, you'll see your new IP address and connection status

Frequently Asked Questions (FAQ)

Q: How do I connect to a VPN server?

A: Simply tap the connect button on the home screen. The app will automatically select the fastest server based on your location and network conditions. You can also manually select a server from the Countries tab.

Q: How do I choose a specific server location?

A: Go to the "Countries" tab, browse the list of available servers, and tap on the server you want to connect to. The app will show the latency for each server to help you choose the best one.

Q: What does "Auto Select Best Server" mean?

A: This feature automatically tests all available servers and connects you to the one with the lowest latency (fastest response time) for optimal performance.

Q: Why is my connection slow?

A: Connection speed can be affected by several factors:

Your internet connection speed
Distance to the VPN server
Server load at the time of connection
Network congestion

Try connecting to a server closer to your location or use the "Auto Select Best Server" feature to find the fastest option.

Q: Does VPN f3 keep logs of my activity?

A: No. VPN f3 operates under a strict no-logs policy. We do not track, store, or monitor your online activities, browsing history, or connection logs. Your privacy is our top priority.

Q: What encryption does VPN f3 use?

A: VPN f3 uses the VLESS protocol with Reality/TLS encryption, providing advanced security and privacy protection for your internet connection.

Q: Can I use VPN f3 on multiple devices?

A: Yes, you can use VPN f3 on multiple iOS devices. Simply install the app on each device and sign in with your account.

Q: How do I change the app language?

A: Go to Settings, tap on "Language", and select your preferred language. VPN f3 currently supports English and Russian.

Q: What should I do if the connection fails?

A: If you experience connection issues, try the following:

Check your internet connection
Disconnect and reconnect to the VPN
Try selecting a different server
Restart the app
If problems persist, contact our support team

Q: How do I submit feedback or report a bug?

A: You can submit feedback directly from the app. Go to Settings, tap on "Feedback", fill out the form with your issue or suggestion, and submit it. You can also attach screenshots if needed.

Q: How do I remove ads?

A: You can remove all advertisements by upgrading to VPN f3 Premium. Go to the Subscription page in the app to view available plans.

Q: How do I cancel my subscription?

A: Subscriptions are managed by Apple. To cancel, go to your iPhone Settings > Tap your name > Subscriptions > VPN f3 > Cancel Subscription.

Q: I paid but still see ads/no premium?

A: Please try the "Restore Purchase" button on the Subscription page. Ensure you are signed in with the same Apple ID used for purchase.

Troubleshooting

Connection Issues

If you cannot connect to the VPN:

Ensure you have an active internet connection
Check if your device's VPN settings allow the connection
Try disconnecting and reconnecting
Select a different server location
Restart the VPN f3 app
Restart your device if the issue persists

Slow Connection Speed

To improve connection speed:

Use the "Auto Select Best Server" feature to find the fastest server
Choose a server location closer to your physical location
Check your base internet connection speed
Avoid connecting during peak hours if possible
Close other bandwidth-intensive applications

App Crashes or Freezes

If the app crashes or freezes:

Force close the app and reopen it
Restart your device
Check if there's an app update available
Reinstall the app if the problem continues
Contact support with details about when the crash occurs

Features Overview

🔒 Privacy Protection

No-Logs Policy: We never track or store your online activities
End-to-End Encryption: Your data is protected with advanced encryption
DNS Leak Protection: Your DNS queries remain private

⚡ Fast Connection

Global Server Network: Connect to servers worldwide
Smart Server Selection: Automatically find the fastest server
Real-time Latency Testing: See server performance before connecting

🌍 Global Access

Multiple Server Locations: Access content from around the world
Country Selection: Choose from our extensive list of server locations
Geo-restricted Content Access: Access websites and services from different regions

✨ User-Friendly

One-Tap Connection: Connect to VPN with a single tap
Intuitive Interface: Beautiful, modern UI designed for ease of use
Real-time Status: Monitor your connection status at a glance
Multi-Language Support: English and Russian interface

Contact Support

Need More Help?

If you couldn't find the answer to your question in this support page, please contact our support team:

Email: [email protected]

We aim to respond to all support inquiries within 24-48 hours.

Please include the following information when contacting support:

Your device model and iOS version
VPN f3 app version
Description of the issue
Screenshots (if applicable)
Steps to reproduce the problem

Feedback & Suggestions

We value your feedback! If you have suggestions for improving VPN f3 or want to report a bug, please use the in-app feedback feature:

Open the VPN f3 app
Go to Settings
Tap on "Feedback"
Select the type of feedback (Bug Report or Feature Suggestion)
Fill out the form and submit

Thank you for using VPN f3! We're committed to providing you with the best VPN experience. If you have any questions or concerns, don't hesitate to reach out to our support team.