PRIVACY POLICY

Last Updated: February 5, 2026

PlanetVPN ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service.

1. INFORMATION WE COLLECT

We do NOT collect, store, or monitor:

• Your browsing history
• Traffic data or DNS queries
• Connection timestamps
• IP addresses used while connected to VPN
• Bandwidth usage details

We may collect limited information necessary to provide our service:

• Device type and operating system version (for compatibility)
• Crash reports and diagnostic data (only in debug mode, optional)
• Feedback you voluntarily provide (contact information, screenshots)

2. HOW WE USE YOUR INFORMATION

The limited information we collect is used solely to:

• Provide and maintain our VPN service
• Improve app performance and user experience
• Respond to your support requests and feedback
• Comply with legal obligations when required by law

3. NO TRAFFIC LOGGING

We do NOT log:

• Websites you visit
• Applications you use
• Content you access
• Your online activities

We cannot provide information we do not have. Your online activities are private and remain private.

4. DATA SHARING AND DISCLOSURE

We do NOT sell, trade, or rent your personal information to third parties.

We may disclose information only when:

• Required by law or valid legal process
• Necessary to protect our rights or safety
• You give explicit consent

5. DATA SECURITY

We implement industry-standard security measures:

• End-to-end encryption for VPN connections
• Secure protocols (VLESS with Reality/TLS)
• Regular security audits
• No third-party analytics or tracking services

6. THIRD-PARTY SERVICES

Advertising (Google AdMob)

We use Google AdMob to display advertisements in our free version. These services may collect and use identifiers (such as your Advertising ID) to provide personalized ads.

Advertising (Yandex Ads)

We may also use Yandex Ads to display advertisements in certain regions. Yandex Ads may collect and use device identifiers and usage data to provide relevant advertisements. For more information, please visit Yandex Privacy Policy.

Analytics (Firebase Analytics)

We use Google Firebase Analytics to understand how users interact with our app. This helps us improve our service. Firebase Analytics may collect:

• Device information (model, OS version)
• App usage data (pages viewed, features used)
• Crash reports and performance data
• General location (country/region level only)

This data is aggregated and does not include any VPN traffic or browsing history.

For more information on how Google collects and uses data, please visit Google's Privacy Policy and Firebase Privacy Documentation.

We do not share your personal VPN traffic data with these advertising or analytics services. The data collected by AdMob, Yandex Ads, and Firebase Analytics is separate from your VPN tunnel data.

7. CHILDREN'S PRIVACY

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

8. YOUR RIGHTS

You have the right to:

• Access any information we hold about you
• Request deletion of your account and data
• Opt-out of optional data collection
• Contact us with privacy concerns

9. DATA RETENTION

Since we follow a strict no-logs policy, there is minimal data to retain. Any diagnostic data is automatically deleted within 7 days.

10. INTERNATIONAL DATA TRANSFERS

Our VPN servers are located in multiple countries. When you connect to a server, your encrypted traffic passes through that server's location. We do not store or log this traffic.

11. COMPLIANCE WITH DATA PROTECTION LAWS

PlanetVPN operates from Singapore and is committed to protecting your personal data in accordance with applicable data protection laws, including:

• Singapore Personal Data Protection Act (PDPA) - as our operating jurisdiction
• European Union General Data Protection Regulation (GDPR) - for users in the European Economic Area
• Other applicable data protection and privacy laws in your jurisdiction

We respect your privacy rights regardless of where you are located and strive to meet or exceed the requirements of applicable data protection laws.

12. YOUR RIGHTS UNDER GDPR (EU USERS)

If you are located in the European Economic Area (EEA), you have additional rights under the GDPR, including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app. Your continued use after changes constitutes acceptance.

14. CONTACT US